Privacy & Cookie policy
PRIVACY NOTICE
Data privacy is of high importance for SAND and we want to be open and transparent with our processing of your personal data.
For this purpose we have a policy setting out how your personal data will be processed and protected.
Who is the controller of your personal data?
The Danish company, SAND CPH A/S (“SAND”), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
SAND CPH A/S
2, Agerskellet
8920 Randers NV
Denmark
Company registration number: CVR 28712707
Where do we store your data?
The data we collect from you is stored within the European Economic Area (“EEA”)
Who can access your data?
Your data may be shared within the SAND organization. We will never pass on, sell or swap your data for marketing purposes to third parties outside SAND.
Data being forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact SAND and we will provide you with your personal data via e-mail.
Right to portability:
Whenever SAND processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
If you have a SAND account you can edit your personal data under your account pages.
Right to erasure:
You have the right to erase any personal data processed by SAND at any time except for the following situations:
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with SAND, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on SAND’s legitimate interest. SAND will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing email
* by editing the settings under your SAND account
Right to restriction:
You have the right to request that SAND restricts the process of your personal data under the following circumstances:
* if you object to a processing based on SAND’s legitimate interest, SAND shall restrict all processing of such data pending the verification of the legitimate interest.
* if you claim that your personal data is incorrect, SAND must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if SAND no longer needs the personal data but it is required by you to defend legal claims.
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at webshop@sandcopenhagen.com.
Right to complain with a supervisory authority:
If you consider SAND to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.
- ONLINE PURCHASE
Why do we use your personal data?
We will use your personal data to manage your purchase online at SAND by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data to handle complaints and warranty matters for products.
Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.
What types of personal data do we process?
We will process following categories of personal data
* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* credit information
* order information
If you have a SAND account we will also process your personal data submitted in relation to the account such as
* account ID
* shopping history
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to
* provide you with the services mentioned above
* companies to validate your address to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order
* payment service providers for your payment
* credit reference agencies for identification and credit checks and debt collection agencies
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for SAND to fulfil the service of managing and delivering the order to you.
How long do we save your data?
Timeframe for data storage
We will retain your personal information for the period necessary to fulfil the purposes outlined in these Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
| Purpose | Time frame |
| Marketing purpose | 3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites.
If you have given your marketing permission (email, SMS, phone etc.) and as long as we have your permission. |
| Storage of order history and obligations to fulfil orders | 5 years or as long as we are obliged to comply with the relevant legislation. |
| Customer service | 3 years or as long as we are obligated to meet the needed legal requirement. |
| Customer experience | 3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites.
If you have given your marketing permission (email, SMS, phone etc.) and as long as we have your permission. |
| Fraud & risk assessment | 3 years or as long as we are obligated to meet the needed legal requirement. |
| Meet legislation | As long as we are obligated to meet the need legal requirement. |
- DIRECT MARKETING
Why do we use your personal data?
We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages and phone calls.
In order to optimize your experience, SAND will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalized offers. All these services are based on your previous purchases, what you have clicked on and information you have submitted to us.
What types of personal data do we process?
We will process following categories of personal data
* contact information such as e-mail address, telephone number and postal code
* gender (if you choose to provide that to us)
* what products and offers you have clicked on
If you have a SAND account we will also process your personal data submitted in relation to the account such as
* name
* address
* shopping history
* how you navigated and clicked on the site
Who has access to your personal data?
Data being forwarded to third parties is only used to provide you with the services mentioned above and technical suppliers for distribution of physical and digital direct marketing.
We never pass on, sell or swap your data for marketing purposes to third parties.
What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you agree to direct marketing.
Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and object to direct marketing.
When you do so, SAND won't be able to send you any further direct marketing offers or information based on your consent.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing email
* by editing the settings of your SAND account
How long do we save your data?
We will keep your data for direct marketing until you withdraw your consent.
For e-mail marketing we will consider you an inactive customer if you haven't opened an e-mail within the last year.
After this time your personal data will be deleted.
- SAND ACCOUNT
Why do we use your personal data?
We will use your personal data to create and manage your personal account to give you a personalized and relevant experience at SAND.
We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.
What types of personal data do we collect?
We will always process your e-mail address and password that you submit to us when you sign up for SAND account.
We will process following categories of personal data if you choose to provide it to us:
* contact information such as name, address, telephone number
* date of birth
* gender
* country
* account settings
* encrypted payment card information
We will process the following categories of personal data if you make a purchase
* order history
* delivery information
* payment history
We will also process the following categories of personal data connected to your cookies
* click history
* navigation and browsing history
Who has access to your personal data?
Data being forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.
What is the legal ground to process your personal data?
The processing of your personal data for your account is based on your consent when you create your SAND account.
Your right to withdraw your consent:
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and SAND will not be able to provide you with the services mentioned above. We will keep your personal data if there are any legal requirements and if there is an open dispute.
How long do we save your data?
We will keep your data for as long as you have an active SAND account.
You have the right to terminate your account at any time. If you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute.
After your account has been terminated your data will be deleted.
Your right to object to processing of your data:
You can object to the processing of your personal data. Unless SAND can demonstrate a legitimate interest for this process which overrides your interest and rights or due to legal claims, SAND will not continue to process the personal data.
- CUSTOMER SERVICE
Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media.
We may also contact you if there is a problem with your order.
What types of personal data do we process?
We will process any data you provide to us, including the following categories
* contact information such as name, address, e-mail address and telephone number
* date of birth
* payment information and payment history
* credit information
* order information
* account number
* all correspondence in the matter
Who has access to your personal data?
Data being forwarded to third parties is only used to provide you with the services mentioned above.
What is the legal ground to process your personal data?
The processing of your personal data is based on SAND’s legitimate interest.
How long do we keep your data?
We will keep your data for 100 days for telephone, e-mails logs and correspondence and for 12 months for case management.
Your right to object to processing based on legitimate interest:
You can object to the processing of your personal data. Unless SAND can demonstrate a legitimate interest for this process which overrides your interest and rights or due to legal claims, SAND will not continue to process the personal data.
- COMPETITION
Why do we use your personal data?
We will process your data when you enter our competitions. Your personal data will be used for SAND to contact contestants regarding the competition, before and after an event, to identify contestants, verify the age, contact winners, deliver and follow up on award deliveries.
What types of personal data do we process?
We will process following categories of personal data
* contact information such as name, address, e-mail address and telephone number
* age
* information submitted in the contest
Who has access to your personal data?
Data being forwarded to third parties is only used to provide you with the services mentioned above, to shipping suppliers for delivery of awards.
What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you enter a competition.
Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time. When you do, SAND will not be able to provide you with the services mentioned above.
How long do we save your data?
We will keep your personal data for 45 days after the competition has ended.
- DEVELOPMENT AND IMPROVEMENT
Why do we use your personal data?
We will use data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we will not analyze your data on an individual level, all processing will be done on anonymized data.
This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems to increase the security for our visitors and customers in general.
The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries.
What types of personal data do we process?
We will process following categories of personal data if you have chosen to provide it to us:
* customer number
* date of birth
* gender
* country
* account settings
We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data connected to cookies:
* click history
* navigation and browsing history
Who has access to your personal data?
Data being forwarded to third parties is only used to provide you with the services mentioned above. We use web-analysis companies to analyze our customer online behavior on a general level.
What is the legal ground to process your personal data?
The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.
How long do we save your data?
We will keep your data for as long as you have an active SAND account.
After your account has been terminated your data will be deleted.
Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on SAND’s legitimate interest, by contacting webshop@sandcopenhagen.com. Your account will then be deleted and we will not be able to carry out our services to you.
- FULFILMENT OF LEGAL OBLIGATIONS
Why do we use your personal data?
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorites.
This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.
What types of personal data do we process?
We will process following categories of personal data
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date
Who has access to your personal data?
We will share your personal data with IT companies that provide book-keeping system solutions.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for SAND to fulfil its legal obligations.
How long do we save your data?
We will save your data in compliance with the accounting legislation in Denmark.
- PREVENTION OF MISUSE AND CRIME
Why do we use your personal data?
We will use your personal data for loss prevention management by securing that terms and conditions are being followed and to detect and prevent misuse of our services.
Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analyzing online shopping behavior.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, telephone number and e-mail address
* customer number
* order history
* delivery information
* payment history
Who has access to your personal data?
Your personal data being forwarded to third parties, is only used for purposes mentioned above.
Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.
How long do we save your data?
We will keep your data for the time we need to prevent and/or report potential fraud and other offenses.
Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on SAND’s legitimate interest by contacting webshop@sandcopenhagen.com. Your account will then be deleted and we will not be able to carry out our services to you. We will keep your personal data if there are any legal requirements and if there is an open dispute.
- COOKIES
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.
How do we use cookies?
We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.
We will use cookies to save your favorite products.
We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.
We also use third-party cookies performing cross-site tracking in order for us to give you marketing in other sites/channels.
What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your account, if you are logged in to your account.
Who has access to your personal data?
Data being forwarded to third parties is only used to provide you with the services mentioned above, analysis tool to collect statistics to optimize our site and present you with relevant material.
What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to your SAND account.
If you are logged in to your account the legal ground is based on our legitimate interest.
How long do we save your data?
SAND does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.